Contact with Xlibris

I e-mailed Xlibris two days later in May 2008.  I received a phone call from their customer service representative named Mary Jervis.  Mary was totally different in her handling me compared to the other two customer service reps I had spoken with.  She explained in great detail how Xlibris works with authors and was pleased to learn that I was refereed by another author.  She spent quite a bit of time explaining the seven publishing packages that Xlibris offers to authors.  She promised to send me information to review and promised to follow-up with me.  I made her aware that I was searching for an editor.  After receiving the information I reviewed the packages and decided I was willing to spend the money for what the Custom Package offered.  I didn't stop there.  I called the author who lives in Colebrook, NH and asked her if she wouldn't mind telling me which package she chose.  Susan told me she chose the Custom Package because she was thinking along the same lines I did cost wise.  However, she told me in the middle of the publishing process she added some additional features for her book which of course costs additional money.  She said if she published another book she would go with the Premium Package as that had all of the features she added plus some more for the same total of money she spent on her first book.

The following month being June, Mary Jervis called me back as she promised she would.  She asked if I had found my editor and I told her I did but we couldn't meet until July.  Mary said the second reason for her call was she wanted me to know that Xlibris was offering a fifty percent discount on its packages for the month of June.  The wheels in my head began to turn.  Here I had a good recommendation of this company and that month I could sign a contract to receive more benefits than if I had purchased the Custom Package at regular pricing.  That was a no brainer.  Mary and I discussed some other items and I signed a contract that day. 

If anyone is considering self-publishing I strongly recommend you consider Xlibris.  I now have five books with them and am in the process of completing my sixth manuscript and begin working on my seventh.  I would definitely ask for Mary Jervis at 1-888-795-4274 x 7156.  Mary is wonderful to work with and if you need any additional support she goes to bat for you and things are accomplished. You cannot get a better customers service rep anywhere else.